{"product_id":"9780470893128","title":"Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers","description":"\u003ci\u003eBusiness Process Management and the Balanced Scorecard\u003c\/i\u003e shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.","brand":"Wiley","offers":[{"title":"Default Title","offer_id":47119631974640,"sku":"9780470893128","price":60.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780470893128_p0.jpg?v=1763706928","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780470893128","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}