{"product_id":"9780473169077","title":"User Adoption Strategies: Shifting Second Wave People to New Collaboration Technology","description":"What's the number one complaint about the introduction of new collaboration tools into a group or organization?  Answer: no one uses them.  It's time to do something about this complaint. It's been happening for too long, with too many generations of collaboration tools. What can we do? Become a lot better at user adoption.  User Adoption Strategies is written by Michael Sampson (also the author of other books on collaboration strategy), and is published by The Michael Sampson Company.","brand":"The Michael Sampson Company","offers":[{"title":"Default Title","offer_id":47172478140656,"sku":"9780473169077","price":14.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780473169077_p0.jpg?v=1763707732","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780473169077","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}