{"product_id":"9780544148390","title":"Making Conflict Work: Harnessing the Power of Disagreement","description":"\u003cp\u003e\u003cb\u003eA practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eConflicts at work are as inevitable as they are frustrating. In \u003ci\u003eMaking Conflict Work\u003c\/i\u003e, Peter Coleman and Robert Ferguson’s leading experts in the field of conflict resolution address the key role of power in workplace tension. Whether you’re butting heads with your boss or addressing a direct report’s complaint, your relative position of power affects how you approach conflict.\u003c\/p\u003e\u003cp\u003eColeman and Ferguson explain how power dynamics function, with step-by-step guidance to determining your standing in a conflict and identifying and applying the strategies that will lead to the best resolution. Drawing on the authors’ years of research and consulting experience, the book gives readers effective strategies for negotiating disputes at all levels of an organization. \u003c\/p\u003e\u003cp\u003e\u003ci\u003eMaking Conflict Work \u003c\/i\u003eincludes self-assessment exercises and action plans to guide managers, mediators, consultants, and attorneys through any conflict. This powerful approach can turn workplace tensions into catalysts for creativity, innovation, and meaningful change.\u003c\/p\u003e","brand":"Houghton Mifflin Harcourt","offers":[{"title":"Default Title","offer_id":47009455407344,"sku":"9780544148390","price":26.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780544148390_p0.jpg?v=1763711706","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780544148390","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}