{"product_id":"9780578026008","title":"Customer Service - Thinking Big Picture","description":"Black \u0026amp; white photography with a color cover. Dan Galloway examines the little things that make a difference in building and maintaining relationships with customers. Topics include body language, cell phones, e-mail, empathy, listening, tone of voice, and words\/phrases. In this easy-read book, Dan makes his points through big picture references to Chicago, cookies, dominoes, hummingbirds, pelicans, shoes, turtles, and wet leaves. Additionally, there are eye-opening survey results that reveal what customers expect from businesses.","brand":"Dan Galloway","offers":[{"title":"Default Title","offer_id":47023796257008,"sku":"9780578026008","price":11.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780578026008_p0.jpg?v=1763720679","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780578026008","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}