{"product_id":"9780578188973","title":"The Practical Guide To World-Class IT Service Management","description":"Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM!\u003cp\u003eThis guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including:\u003cbr\u003e•A Brief History of IT Service Management\u003cbr\u003e•Understanding ITIL, COBIT, and ISO\u003cbr\u003e•The Consumerization of IT\u003cbr\u003e•Making Sense of Cloud and On-Premise\u003cbr\u003e•Enterprise Service Management\u003cbr\u003e•A Culture of Excellence\u003cbr\u003e•An Approach to Leverage Technology\u003cbr\u003e•The Exploration of Service Automation \u003cbr\u003eThe Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.\u003c\/p\u003e","brand":"The Anima Group","offers":[{"title":"Default Title","offer_id":49868600541424,"sku":"9780578188973","price":36.95,"currency_code":"USD","in_stock":false}],"url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780578188973","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}