{"product_id":"9780580446412","title":"Capacity Management","description":"\u003cp\u003eThis book covers the requirements for the capacity management process in clause 6.5 of ISO\/IEC 20000. It describes the capacity management process and its role as a link between business plans, workloads, capacity and performance. It also covers the planning required to ensure a service provider is able to deliver a service that allows the customer's business to operate effectively. The book describes capacity management for all types of resources within the scope of service management.\u003c\/p\u003e","brand":"Institution of Engineering and Technology (IET)","offers":[{"title":"Default Title","offer_id":47026929729776,"sku":"9780580446412","price":50.0,"currency_code":"USD","in_stock":false}],"url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780580446412","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}