{"product_id":"9780595802326","title":"The Ten Commandments of Quality Management","description":"Based on twenty years of management research, observations, practices, and experiences, \u003ci\u003eThe Ten Commandments of Quality Management\u003c\/i\u003e will create the next generation of great leaders!\u003cp\u003e\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eAuthor Ajit Silva compares and contrasts the behavior patterns of traditional managers to quality managers and examines the ensuing outcomes of pursuing each management style. He also recommends using the quality management technique to organizations that want to raise employee morale, reduce attrition, increase productivity, increase customer satisfaction, increase profits, and expand market share by taking business away from the competition.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eThe Employees-Customers-Owners (ECO) concept summarizes the behavior of quality managers. If ECO is not practiced, the results can be detrimental to an organization.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eThe \"Ten Commandments\" discussed include the following:\u003c\/p\u003e\u003cul\u003e\n\u003cbr\u003e\u003cbr\u003e\u003cli\u003eEmployee Champion\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eCustomer Champion\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eContinuous Improvement\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eA Learning Organization\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eLeadership\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eParadigm Shift\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eCorporate Goals, Not Individual Agendas\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cp\u003e\u003ci\u003e The Ten Commandments of Quality Management \u003c\/i\u003e will benefit corporate employees, college students, graduate degree candidates, and the average consumer-anyone seeking to have a successful management career!\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"iUniverse, Incorporated","offers":[{"title":"Default Title","offer_id":47104752320752,"sku":"9780595802326","price":6.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780595802326_p0.jpg?v=1763724592","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780595802326","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}