{"product_id":"9780596550707","title":"RT Essentials: Managing Your Team and Projects with Request Tracker","description":"\u003cp\u003eIn a typical organization, there's always plenty that to do such as: pay vendors, invoice customers, answer customer inquiries, and fix bugs in hardware or software. You need to know who wants what and keep track of what is left to do.\u003c\/p\u003e\u003cp\u003eThis is where a ticketing system comes in.  A ticketing system allows you to check the status of various tasks: when they were requested, who requested them and why, when they were completed, and more. RT is a high-level, open source ticketing system efficiently enabling a group of people to manage tasks, issues, and requests submitted by a community of users.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eRT Essentials\u003c\/i\u003e, co-written by one of the RT's original core developers, Jesse Vincent, starts off with a quick background lesson about ticketing systems and then shows you how to install and configure RT.  This comprehensive guide explains how to perform day-to-day tasks to turn your RT server into a highly useful tracking tool.  One way it does this is by examining how a company could use RT to manage its internal processes.  Advanced chapters focus on developing add-on tools and utilities using Perl and Mason.  There's also chapter filled with suggested uses for RT inside your organization.\u003c\/p\u003e\u003cp\u003eNo matter what kind of data your organization tracks--from sales inquiries to security incidents or anything in between--\u003ci\u003eRT Essentials\u003c\/i\u003e helps you use RT to provide order when you need it most.\u003c\/p\u003e","brand":"O'Reilly Media, Incorporated","offers":[{"title":"Default Title","offer_id":47165112156400,"sku":"9780596550707","price":31.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780596550707_p0.jpg?v=1763724819","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780596550707","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}