{"product_id":"9780615234236","title":"Turn Your Customer On","description":"Nothing affects customer perception of a strategy or brand more than a personal experience (or listening to someone share that experience!). Customer service consultants Kevin Billingsley and Brooke Billingsley show managers and employees 23 ways to create a positive and memorable customer experience. The authors developed these lessons after over a decade of customer service consulting and creating mystery shopping programs that have tracked hundreds of thousands of customer service encounters.","brand":"Perception Strategies, Inc.","offers":[{"title":"Default Title","offer_id":47019113873648,"sku":"9780615234236","price":16.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780615234236_p0.jpg?v=1763597131","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780615234236","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}