{"product_id":"9780615395074","title":"Leading Chaos: An Essential Guide to Conflict Management","description":"\u003cp\u003eThis Revised Edition of Alexandria A. Windcaller’s \u003ci\u003e\u003cb\u003eLeading Chaos; An Essential Guide To Conflict Management\u003c\/b\u003e\u003c\/i\u003e explores in further depth the safety based Goal-Oriented Intervention as used in the Response Crisis Intervention Model.\u003c\/p\u003e  \u003cp\u003eInternational Standard Book Number (ISBN): 978-0-615-39507-4\u003c\/p\u003e  \u003cp\u003e\"The Response Model has continued to evolve since 2002, when the first edition of this book was published. The Goal-Oriented Intervention, which provides the baseline protocol for interveners of Response, is now even more succinct and clear for the professional and non-professional interveners.\u003c\/p\u003e  \u003cp\u003eReaders will find a more detailed review of such topics as Dropping the Content and Ten Tips for Re-directing Conflict. Chapter 8— \u003ci\u003eThe Model Relies on the Messenger—has been completely reworked. It particularly addresses the role that each of us can play in leading chaos towards safety.\u003c\/i\u003e\u003c\/p\u003e  \u003cp\u003eThe goals for each stage of conflict management have been fine-tuned and will help interveners succeed in answering that age-old question asked during a flash-point crisis 'What should I do?' \u003c\/p\u003e  \u003cp\u003eThis revised edition takes the guesswork out of conflict management.\" \u003c\/p\u003e  \u003cp\u003e—Alexandria A. Windcaller \u003c\/p\u003e    ","brand":"Response Training Programs","offers":[{"title":"Default Title","offer_id":47053213073648,"sku":"9780615395074","price":15.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780615395074_p0.jpg?v=1763787978","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780615395074","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}