{"product_id":"9780615500287","title":"Thirty Seven Ideas for Business Operation Improvement*: *What Are the Odds You Can Use at Least One?","description":"For the past 25 years, Ron Parker has lectured, written and consulted in the field of Business Operations Improvement. The articles in this book are a brief digest and sample of the most valuable lessons learned on such topics as: \u003cp\u003eMetrics - Technology Integration - Accountability and Motivation - Roles \u0026amp; Responsibilities - Operations Methods, Procedures \u0026amp; Work Flow - Customer Service \u0026amp; Call Center Operations - Sustainable Customer Service and Support - Reduction of Scrap, Re-Work and Returned Product - Quality Data Analysis \u0026amp; Reporting - Decision Support and Back Office Processes - Scheduling \u0026amp; Work Force Management - Operations Process Knowledge Management - and more.\u003c\/p\u003e","brand":"Operation Improvement Inc.","offers":[{"title":"Default Title","offer_id":47026871828720,"sku":"9780615500287","price":12.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780615500287_p0.jpg?v=1763598173","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780615500287","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}