{"product_id":"9780672317439","title":"Foundations of Service Level Management","description":"\u003cp\u003eFoundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management. \u003c\/p\u003e\u003cp\u003eAdditional resources for this title can be found at: http:\/\/www.enterprisemanagement.com\/IT_Mgmt_Solutions\/\u003c\/p\u003e","brand":"Sams","offers":[{"title":"Default Title","offer_id":47014152372464,"sku":"9780672317439","price":34.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780672317439_p0.jpg?v=1763606002","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780672317439","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}