{"product_id":"9780692717301","title":"Streamline","description":"\u003cb\u003e\"A Useful training tool for teams that want to improve processes, support innovative teams, and provide more value to their communities! A step-by-step approach.\" \u003c\/b\u003e Karen Thoreson, President, Alliance for Innovation. \u003cp\u003e\u003cb\u003e\"Streamline is a smooth-reading and clear explanation of a powerful business organizing process. I liked Sam, liked the other characters and was drawn into the story. \u003c\/b\u003e\" Mary Sojourner, novelist and NPR commentator. \u003c\/p\u003e\u003cp\u003eCity Manager Sam McConnell just had the scariest meeting of his career.\u003c\/p\u003e\u003cp\u003eHis Council have handed him a hard deadline: Drastically improve services and customer satisfaction in 90 days, or you're out.\u003c\/p\u003e\u003cp\u003eWith no new hires or budget increases to work with, Sam seeks advice from friends, who throw him a lifeline: Lean and Six Sigma.\u003c\/p\u003e\u003cp\u003eBattling a range of temperaments, executive ambitions, bad press, and resistance to change, Sam and his management team dive into Lean and Six Sigma training, headed by expert Karen Spencer.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eAs these true-to-life characters and situations explain Lean and Six Sigma in everyday language, you're given a clear road map to improving customer satisfaction and efficiency in any department in your organization. \u003cu\u003eTime to take the journey. \u003c\/u\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eSTREAMLINE is for:\u003c\/p\u003e\u003cp\u003e• Managers who want to offer improved government services in less time-with little or no budget increase or new hires\u003c\/p\u003e\u003cp\u003e • Lean and Six Sigma practitioners who want to train others in their organization\u003c\/p\u003e\u003cp\u003e • Frustrated workers who know there must be a better way \u003c\/p\u003e\u003cp\u003eSTREAMLINE your organization, and you'll create a direct route to: \u003c\/p\u003e\u003cp\u003e• Happy Citizens\u003c\/p\u003e\u003cp\u003e • Motivated Employees\u003c\/p\u003e\u003cp\u003e • Approving Council Members\u003c\/p\u003e","brand":"Createspace Receiving","offers":[{"title":"Default Title","offer_id":47025014341872,"sku":"9780692717301","price":19.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780692717301_p0.jpg?v=1769898869","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780692717301","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}