{"product_id":"9780692910825","title":"The Butler Experience: A Better Customer Service Environment","description":"\u003cp\u003eIMAGINE having a voice in helping your company improve customer service by building butlers within your professional environment. No, not a butler to manage your day and make home or office run smoothly; rather a customer service butler who knows the importance of quality service and professionalism. The Butler Experience is based on a true story about an employee who changed the way an organization provides customer service. The book identifies common gaps in the corporate customer service culture and provides hands-on and effective solution, resources and tools to help you build butlers within your own organization.\u003c\/p\u003e","brand":"Jay Vogel","offers":[{"title":"Default Title","offer_id":47125217673456,"sku":"9780692910825","price":2.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780692910825_p0.jpg?v=1763624952","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780692910825","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}