{"product_id":"9780735204478","title":"How To Say It for First-Time Managers: Winning Words and Strategies for Earning Your Team's Confidence","description":"\u003cp\u003e\u003cb\u003e An all-new guide to help first-time managers and supervisors develop effective communication skills for leading and inspiring their staff. \u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eFrom the author of \u003ci\u003eHow to Say It(r) at Work\u003c\/i\u003e, a one-stop communication primer for anyone in a management position for the first time. Covering everything from delegating, planning and running meetings, and mentoring, to building a team and motivating subordinates, this is the perfect reference for anyone who wants to put their best foot forward as they climb the ranks. Topics include: \u003c\/p\u003e\u003cp\u003e• Building leadership vocabulary \u003c\/p\u003e\u003cp\u003e• Establishing ground rules \u003c\/p\u003e\u003cp\u003e• Projecting credibility \u003c\/p\u003e\u003cp\u003e• Avoiding day-one mistakes \u003c\/p\u003e\u003cp\u003e• Handling crises and criticism \u003c\/p\u003e\u003cp\u003e• Motivating and inspiring \u003c\/p\u003e\u003cp\u003e• Making meetings work\u003c\/p\u003e","brand":"Penguin Publishing Group","offers":[{"title":"Default Title","offer_id":47014553354480,"sku":"9780735204478","price":18.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780735204478_p0.jpg?v=1763626599","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780735204478","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}