{"product_id":"9780735625761","title":"Microsoft Dynamics CRM 4.0 and Microsoft Dynamics Live CRM Step by Step","description":"\u003cp\u003eWhether you’re in sales, marketing, or customer service—quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace—building and practicing the skills you need, just when you need them!\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eCreate and manage accounts—for a 360º view of your customers and business\u003c\/li\u003e\n\u003cli\u003eWork with Microsoft Dynamics CRM directly from Microsoft Outlook\u003c\/li\u003e\n\u003cli\u003eTrack customer activity; import and map data automatically \u003c\/li\u003e\n\u003cli\u003eManage campaigns, leads, quotes, contracts, and orders\u003c\/li\u003e\n\u003cli\u003eEmploy basic to advanced reporting capabilities\u003c\/li\u003e\n\u003cbr\u003e\n\u003c\/ul\u003e\u003cp\u003eYour all-in-one learning experience includes:\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eFiles for building skills and practicing the book’s lessons\u003c\/li\u003e\n\u003cli\u003eFully searchable eBook\u003c\/li\u003e\n\u003cli\u003eSample chapters from related Microsoft Press books\u003c\/li\u003e\n\u003cli\u003eWINDOWS VISTA PRODUCT GUIDE eReference—plus other resources—on CD\u003c\/li\u003e\n\u003cbr\u003e\n\u003c\/ul\u003e\u003cp\u003eA Note Regarding the CD or DVD\u003c\/p\u003e\u003cp\u003eThe print version of this book ships with a CD or DVD. For those customers purchasing one of the digital formats in which this book is available, we are pleased to offer the CD\/DVD content as a free download via O'Reilly Media's Digital Distribution services. To download this content, please visit O'Reilly's web site, search for the title of this book to find its catalog page, and click on the link below the cover image (Examples, Companion Content, or Practice Files). Note that while we provide as much of the media content as we are able via free download, we are sometimes limited by licensing restrictions. Please direct any questions or concerns to booktech@oreilly.com.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"Microsoft Press","offers":[{"title":"Default Title","offer_id":47027945111792,"sku":"9780735625761","price":29.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780735625761_p0.jpg?v=1763622398","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780735625761","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}