{"product_id":"9780735660267","title":"Microsoft Dynamics CRM 2011 Step by Step","description":"\u003cp\u003eThe smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.\u003c\/p\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":47126730244336,"sku":"9780735660267","price":23.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780735660267_p0.jpg?v=1763629063","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780735660267","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}