{"product_id":"9780743215091","title":"Clients for Life: How Great Professionals Develop Breakthrough Relationships","description":"\u003cb\u003eFinally, the book that all professionals frustrated with fleeting client loyalty and relentless price pressure have waited for -- the first in-depth, client-tested guide to developing lasting business relationships.\u003c\/b\u003e \u003cbr\u003e\u003cbr\u003e What separates extraordinary professionals from ordinary ones? Why are some professionals always drawn into their clients' inner circle of advisers, while others are employed on a one-shot basis and treated like vendors? Based on groundbreaking research, \u003ci\u003eClients for Life\u003c\/i\u003e sets forth a comprehensive framework for how professionals in all fields can develop breakthrough relationships with their clients and enjoy enduring client loyalty. \u003cbr\u003e Drawing on insights from extensive interviews with both leading CEOs and today's most prominent client advisers, Jagdish Sheth and Andrew Sobel debunk the conventional wisdom about professional success -- \"find a specialty, do good work\" -- as hopelessly inadequate in a world where clients have unlimited access to information and expertise. The authors replace these tired conventions with an innovative blueprint, supported by over one hundred case studies and examples drawn from consulting, financial services, law, technology, and other fields, for how you can evolve from an expert for hire -- a commodity -- to an \u003ci\u003eextraordinary adviser.\u003c\/i\u003e Riveting portraits of both exceptional contemporary professionals and legendary advisers such as Aristotle, Thomas More, Niccolò Machiavelli, and J. P. Morgan reveal how great client relationships are achieved in practice. \u003cbr\u003e Readers will learn, for example, to develop selfless independence, which tempers complete emotional, intellectual, and financial independence with a powerful commitment to client needs; to become deep generalists and overcome the narrow perspective caused by specialization; to systematically build lifelong trust; and to cultivate the power of synthesis -- big-picture thinking -- that is so highly valued by clients. \u003cbr\u003e Acclaimed by leading management thinkers, \u003ci\u003eClients for Life\u003c\/i\u003e clearly illustrates the most important attributes and strategies of extraordinary client advisers and shows how you can use them to enrich your own relationships. It provides sophisticated professionals with the tools and insights they need to reap the rewards of lifetime client loyalty.","brand":"Simon \u0026 Schuster","offers":[{"title":"Default Title","offer_id":47118335836400,"sku":"9780743215091","price":12.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780743215091_p0.jpg?v=1763628518","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780743215091","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}