{"product_id":"9780743291170","title":"Lean Solutions: How Companies and Customers Can Create Value and Wealth Together","description":"Womack and Jones deconstruct the broken producer-consumer model and show businesses how to repair it, by providing the full value consumers desire from products without wasting time or effort.\u003cbr\u003e\u003cbr\u003eWhy is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization providing service is marked with wasted time and extra hassle? In their bestselling business classic \u003ci\u003eLean Thinking,\u003c\/i\u003e James Womack and Daniel Jones introduced the world to the principles of \u003ci\u003elean production\u003c\/i\u003e—principles for eliminating waste during production. Now, in \u003ci\u003eLean Solutions,\u003c\/i\u003e the authors establish the groundbreaking principles of \u003ci\u003elean consumption,\u003c\/i\u003e showing companies how to eliminate inefficiency during consumption. \u003cbr\u003e \u003cbr\u003e\u003ci\u003eLean Solutions\u003c\/i\u003e is full of surprising success stories: Fujitsu, a leading service company for technology, has transformed the way call centers solve problems—learning how to eliminate the underlying cause of current problems rather than fixing them again and again. An extremely successful car dealership has adopted lean principles to streamline its business, making for dramatically reduced wait time, fewer return trips, and greater satisfaction for customers—and a far more lucrative enterprise. \u003ci\u003eLean Solutions\u003c\/i\u003e will inspire managers to take the first steps toward perfecting their company's process of giving consumers what they really want.","brand":"Free Press","offers":[{"title":"Default Title","offer_id":47127129850096,"sku":"9780743291170","price":12.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780743291170_p0.jpg?v=1763631836","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780743291170","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}