{"product_id":"9780749482718","title":"Retail and Digital Banking: Principles and Practice","description":"\u003cp\u003eWritten in support of the UK's Charter Banker Institute's (CBI) Retail and Digital Banking module, this \u003cb\u003e \u003ci\u003eRetail and Digital Banking\u003c\/i\u003e \u003c\/b\u003e looks at the changes that have occurred for retail branches, developments in onshore and offshore operations, call centres and the impact of technology and other critical factors in retail, and digital banking's journey. This book considers the evolution of retail banking services and the major role that technology has played in providing high-quality and cost-effective services to consumers. This fascinating text then goes on to offer expert thought leadership on the future of retail banking and what this could mean for existing established banks and disruptive new entrants.\u003c\/p\u003e\u003cp\u003e \u003cb\u003e \u003ci\u003eRetail and Digital Banking\u003c\/i\u003e \u003c\/b\u003e offers readers the opportunity to take a step back and consider the evolution of the sector in which they work and the tremendous level of change that has occurred over time for all operational activity. \u003cb\u003e \u003ci\u003eRetail and Digital Banking \u003c\/i\u003e \u003c\/b\u003e provides support for the module assessment and features practical case studies from the banking sector. This essential text brings the journey of modern banking to life and considers what the future holds. \u003cb\u003eOnline resources \u003c\/b\u003e include a glossary, workplace activities, regulation updates and assessment preparation material.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"Kogan Page, Ltd.","offers":[{"title":"Default Title","offer_id":47025540989168,"sku":"9780749482718","price":60.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780749482718_p0.jpg?v=1769901646","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780749482718","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}