{"product_id":"9780761215080","title":"First Level Leadership: EBook Edition","description":"First-level management…it’s where the most critical leadership needs must be met! Now more than ever, leadership is the determining factor in successful organizations. Building and sustaining a competitive advantage requires leadership at all levels, not just the top. First-level supervisors are in a unique position to provide this new leadership. This book has been developed for the first-level supervisor charged with providing leadership in a dynamic business environment. Using assessments, activities, and case studies, you’ll learn how to manage the transition from supervisor to first-level leader, motivate and retain employees, lead with impact and influence, manage project and virtual teams, lead for competitive advantage, and craft and implement a plan for managing change. You’ll learn the attitudes, skills, and behaviors needed to lead and prosper in your organization. You will learn how to: • Make the shift from supervisor to first-level leader • Identify key retention factors and create a climate for motivating and retaining employees • Recognize and implement key influence strategies • Build, lead and motivate project and virtual teams for marketplace success • Identify and exceed customer expectations • Plan for process improvement and strive for added value • Manage the scope and speed of change • Identify strategies to help you develop influence and communicate your vision • Master techniques to help you better understand your organization’s business, meet customer expectations, and ensure greater productivity and efficiency. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through flexstudy.com.","brand":"AMACOM","offers":[{"title":"Default Title","offer_id":47121976164592,"sku":"9780761215080","price":39.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780761215080_p0.jpg?v=1763641597","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780761215080","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}