{"product_id":"9780761215233","title":"How To Be An Effective Facilitator: EBook Edition","description":"How to keep a person or team on track and work well with diverse personalities. By definition, a facilitator is a person who makes things easy. But if you sometimes find the role to be tough—mainly because you're a manager, not a professional facilitator—this targeted book provides all the help you need. It teaches you the skills needed to keep a person, group, or team on track, and it shows you how to work well with diverse personalities. Designed for general managers whose time is at a premium, the book presents a six-step process and tools that you can apply in any situation—whether you're facilitating a short-term problem-solving session or a multi-year strategic planning project. You will learn how to: • Build commitment and foster a \"we\" approach • Develop effective, time-saving agendas • Deal with equipment and logistics, such as room setup and flip chart techniques • Utilize different types of questioning techniques • Become an active listener • Give better feedback • Use tools such as brainstorming and storyboarding • Avoid groupthink. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through flexstudy.com.","brand":"AMACOM","offers":[{"title":"Default Title","offer_id":47121911939312,"sku":"9780761215233","price":39.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780761215233_p0.jpg?v=1763801027","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780761215233","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}