{"product_id":"9780761215318","title":"Interpersonal Negotiations: EBook Edition","description":"Finally…a negotiation framework that encourages a positive outcome for both parties. This book takes the \"win\/win\" concept a step further to make negotiating a more gratifying experience—even if you don’t get exactly what you want. Interpersonal Negotiations: Breaking Down the Barriers builds on mutual understanding and respect for each other's needs and provides a proven framework for fulfilling them. You’ll discover the secrets that can help turn an adversary into an advocate. You will learn how to: • Ensure a safe, fair, and effective negotiation process • Direct the negotiation process to create mutual understanding and acceptance • Recognize and understand your own needs and those of the other person • Make it easy for others to understand your needs • Be creative and persistent to address and resolve blocks to successful negotiation • Assess the other person's behavioral and emotional responses • Acknowledge your own and the other person's perceptions and beliefs • Avoid getting mired in the process. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through flexstudy.com.","brand":"AMACOM","offers":[{"title":"Default Title","offer_id":47122047271152,"sku":"9780761215318","price":39.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780761215318_p0.jpg?v=1763800862","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780761215318","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}