{"product_id":"9780761916123","title":"Handbook of Services Marketing and Management","description":"\u003cp\u003eThe Handbook is organized in six major sections: The service setting, demand management, service excellence and profitability, service recovery, service relationships, and firm-wide service issues.\u003c\/p\u003e\u003cp\u003eA unique structural feature of the Handbook is the inclusion of both in-depth chapters as well as shorter, more focused 'mini' chapters. This variation enables the book to provide broader coverage through the inclusion of more topics.\u003c\/p\u003e","brand":"SAGE Publications","offers":[{"title":"Default Title","offer_id":47020354470128,"sku":"9780761916123","price":105.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780761916123_p0.jpg?v=1763640028","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780761916123","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}