{"product_id":"9780768689723","title":"Sams Teach Yourself Microsoft Dynamics CRM 4 in 24 Hours","description":"\u003cp\u003eIn just 24 sessions of one hour or less, you will be up and running with Dynamics CRM 4. Using a straightforward, step-by-step approach, this book offers a quick way for you to get started with Dynamics CRM by leveraging real business examples, practice exercises, and big picture theory. In addition to learning how to use the core application, you will develop a deeper understanding of how Dynamics CRM fits into today’s business needs.\u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003eStep-by-step instructions carefully walk you through the questions, issues, and tasks most common to Dynamics CRM.\u003c\/p\u003e  \u003cp\u003eQuizzes and Exercises at the end of each chapter help you build and test your knowledge.\u003c\/p\u003e  \u003cp\u003eBy the Way notes present interesting pieces of information related to the discussion.\u003c\/p\u003e  \u003cp\u003eDid You Know? tips offer advice or show you easier ways to perform tasks.\u003c\/p\u003e  \u003cp\u003eWatch Out! cautions alert you to possible problems and give you advice on how to avoid them.\u003c\/p\u003e  \u003cp\u003e \u003c\/p\u003e  \u003cp\u003eLearn how to… \u003c\/p\u003e  \u003cul\u003e  \u003cli\u003eOrchestrate a successful CRM project\u003c\/li\u003e  \u003cli\u003eIdentify building blocks of Dynamics CRM\u003c\/li\u003e  \u003cli\u003eAutomate processes\u003c\/li\u003e  \u003cli\u003eCreate and manage your business units and users\u003c\/li\u003e  \u003cli\u003eUse and maintain security roles\u003c\/li\u003e  \u003cli\u003eRedefine an account\u003c\/li\u003e  \u003cli\u003eImport new contacts and distribute leads\u003c\/li\u003e  \u003cli\u003eCreate marketing campaigns and capture the results\u003c\/li\u003e  \u003cli\u003eConvert a lead to an account and contact\u003c\/li\u003e  \u003cli\u003eConfigure your display\u003c\/li\u003e  \u003cli\u003eCapture contact and activity details\u003c\/li\u003e  \u003cli\u003eEmail directly from Dynamics CRM\u003c\/li\u003e  \u003cli\u003eMaster scheduling\u003c\/li\u003e  \u003cli\u003eIntegrate Dynamics CRM with Microsoft Excel and other applications\u003c\/li\u003e  \u003cli\u003eCreate simple workflows\u003c\/li\u003e  \u003cli\u003eCustomize and add utilities\u003c\/li\u003e \u003c\/ul\u003e","brand":"Pearson Education","offers":[{"title":"Default Title","offer_id":47122213929200,"sku":"9780768689723","price":27.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780768689723_p0.jpg?v=1763656935","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780768689723","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}