{"product_id":"9780771591662","title":"Firing On All Cylinders","description":"Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service\/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are:\u003cbr\u003e\u003cbr\u003e 1. Customer Service - developing high perceived value and responsiveness\u003cbr\u003e 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control\u003cbr\u003e 3. Organization Development - building leadership skills and sustaining cultural change  ","brand":"The CLEMMER Group","offers":[{"title":"Default Title","offer_id":47019951948016,"sku":"9780771591662","price":28.95,"currency_code":"USD","in_stock":false}],"url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780771591662","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}