{"product_id":"9780786301409","title":"Why TQM Fails and What to Do about It","description":"Total Quality Management (TQM) was once touted as the management approach that would revitalize American business.  Now: faced with meager improvements and deleted budgets,managers are wondering,what happened?\" Why TQM Fails and What to Do About It? is a trouble-shooting guide for all areas of quality management.  You'll understand the most common mistakes organizations make during start-up alignment,and integration,and learn the actions your organization can take immediately to avoid these failures—and reap the intended rewards of quality improvement.  Whether your organization is in the midst of a TQM crisis or just wants to avoid disappointing results,this pioneering reference reveals how to increase the probability of success and gain genuine,enduring support from executives,managers,and workers.  ","brand":"McGraw-Hill Companies, The","offers":[{"title":"Default Title","offer_id":47020082299120,"sku":"9780786301409","price":30.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780786301409_p0.jpg?v=1763665395","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780786301409","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}