{"product_id":"9780786302451","title":"Synchroservice!","description":"In Synchroservice!, Schonberger, teaming up with Edward M. Knod, Jr., targets leading-edge world-class excellence strategies for the service industry, giving you everything you need to design and execute a synchronized service strategy. Through practical advice gleaned from years of experience, the authors give you the insight to synchronize every aspect of your organization for improved customer service - and enhanced competitive advantage!","brand":"Irwin Professional Publishing","offers":[{"title":"Default Title","offer_id":47014962233584,"sku":"9780786302451","price":35.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780786302451_p0.jpg?v=1763661141","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780786302451","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}