{"product_id":"9780803949201","title":"Service Quality: New Directions in Theory and Practice","description":"\u003cp\u003eIn this book leading scholars and practitioners present the latest research and theory in customer satisfaction and services marketing with a wealth of stimulating ideas. Topics discussed include: the measurement of the managerial impact on service quality improvement; new methods of assessing the various elements of service quality; and philosophies of the nature of customer value. The diverse viewpoints of the contributors reveal the variety of emerging ideas on the subject of service quality.\u003c\/p\u003e","brand":"SAGE Publications","offers":[{"title":"Default Title","offer_id":47016448360688,"sku":"9780803949201","price":67.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780803949201_p0.jpg?v=1763668715","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780803949201","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}