{"product_id":"9780809314591","title":"Communication Incompetencies: A Theory of Training Oral Performance Behavior","description":"\u003cp\u003eGerald M. Phillips draws on his twenty-five-year, five-thousand-client experience with the Pennsylvania State University Reticence Program to present a new theory of modification of “inept” communication behavior.\u003c\/p\u003e\u003cp\u003eThat experience has convinced Phillips that communication is arbitrary and rulebound rather than a process of inspiration. He demonstrates that communication problems can be described as errors that can be detected and classified in order to fit a remediation pattern. Regardless of the source of error, the remedy is to train the individual to avoid or eliminate errors—thus, orderly procedure will result in competent performance.\u003c\/p\u003e\u003cp\u003eInept communicators must be made aware of the obligations and constraints imposed by deep structures that require us to achieve a degree of formal order in our language, without which our discourse becomes incomprehensible.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"Southern Illinois University Press","offers":[{"title":"Default Title","offer_id":47016664531184,"sku":"9780809314591","price":40.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780809314591_p0.jpg?v=1763728232","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780809314591","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}