{"product_id":"9780814413678","title":"Winning Behavior: What the Smartest, Most Successful Companies Do Differently","description":"\u003cp\u003e\"In an age where even the best products are quickly imitated, businesses must constantly find new ways to outpace competitors. Successful companies differentiate themselves not just with superior products, but also by how they behave toward their customers at every touchpoint: service, product development, marketing, branding, bids and proposals, presentations, negotiations, and more.\u003c\/p\u003e\u003cp\u003eBehavioral Differentiation is emerging as the \"final frontier\" in competitive strategy, and \u003ci\u003eWinning Behavior\u003c\/i\u003e shows how leading companies use it to exceed expectations and outperform competitors. This eye-opening book offers case histories and examples from companies like GE, Volvo, EMC, Ritz-Carlton, Wal-Mart, and Harley-Davidson, plus interviews with executives like George Zimmer (Men's Wearhouse), Colleen Barrett (Southwest Airlines), and Gerry Roche (Heidrick \u0026amp; Struggles).\u003c\/p\u003e\u003cp\u003eIn today’s ultracompetitive business landscape, product quality and competitive pricing are prerequisites for staying afloat. \u003ci\u003eWinning Behavior\u003c\/i\u003e reveals the secrets the best companies use — and any business can use — to stay at the pinnacle of success in their industry.\" \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"AMACOM","offers":[{"title":"Default Title","offer_id":49785213616368,"sku":"9780814413678","price":27.95,"currency_code":"USD","in_stock":false}],"url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780814413678","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}