{"product_id":"9780814417119","title":"Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work","description":"\u003cp\u003eWe all know conflict is unavoidable…especially in the workplace. Whether it’s a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it’s a manager’s role to navigate relationships, and build compromises and collaborations.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eConflict 101\u003c\/i\u003e gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers will learn how to: \u003cbr\u003e• Build trust \u003cbr\u003e• Harness negative emotions \u003cbr\u003e• Encourage apologies and forgiveness \u003cbr\u003e• Use a solution-seeking approach \u003cbr\u003e• Say what needs to be said \u003c\/p\u003e\u003cp\u003eIncorporating anecdotes taken from the author’s twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"AMACOM","offers":[{"title":"Default Title","offer_id":47030684385520,"sku":"9780814417119","price":17.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780814417119_p0.jpg?v=1763744753","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780814417119","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}