{"product_id":"9780814417188","title":"The Complete Guide to Conflict Resolution in the Workplace","description":"    \u003cp\u003e \"People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eBut conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict \u003ci\u003eper se\u003c\/i\u003e, but \u003ci\u003emanaging\u003c\/i\u003e conflict. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies: \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e• an overview of workplace conflict \u003c\/p\u003e\u003cp\u003e• diagnostic tools for measuring it \u003c\/p\u003e\u003cp\u003e• techniques for resolving conflict, such as negotiation, labor\/management partnerships, third-party dispute resolution, mediation, arbitration, more.\" \u003c\/p\u003e\u003cp\u003e  \u003c\/p\u003e","brand":"AMACOM","offers":[{"title":"Default Title","offer_id":47030685761776,"sku":"9780814417188","price":39.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780814417188_p0.jpg?v=1763745107","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780814417188","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}