{"product_id":"9780814420560","title":"The AMA Handbook of Project Management, Chapter 11A: Studies in Project Quality Management, Achieving Business Excellence Using Baldrige, Business Process Management, Process Improvement and Project Management","description":"In-depth discussion of how project management can be used to implement common quality improvement methodologies. Description of the Malcolm Baldrige Quality Award criteria and categories. Four-step system for maturing processes. Overview of Business Process Management (BPM) with description of four implementation steps. Overview of continuous process improvement principles.","brand":"AMACOM","offers":[{"title":"Default Title","offer_id":47129380290800,"sku":"9780814420560","price":2.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780814420560_p0.jpg?v=1763743584","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780814420560","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}