{"product_id":"9780814430101","title":"Coaching, Counseling \u0026 Mentoring: How to Choose \u0026 Use the Right Technique to Boost Employee Performance","description":"\u003cbody\u003e     \u003cp\u003e       Coaching, counseling, and mentoring can dramatically improve employee        productivity and satisfaction. But there’s a big difference between        continuously encouraging employees to do their jobs well (coaching),        attempting to fix poor performance (counseling), and helping top        performers excel (mentoring). Unfortunately, most managers don’t truly        understand how and when to do each. \u003ci\u003eCoaching, Counseling \u0026amp; Mentoring\u003c\/i\u003e        provides helpful tools like self-assessments and real-life scenarios,        and gives managers specific, practical guidance on using these        techniques to improve the performance of all their people.     \u003c\/p\u003e     \u003cp\u003e            \u003c\/p\u003e     \u003cp\u003e       This updated and revised second edition includes useful scripts for        talking to employees about sensitive issues, and new material on topics        including working with off-site employees, what to say when an employee        denies a problem exists, whether or not to coach temps and part-timers,        how to draw the line between the mentoring and supervisory role, and        what to do when counseling fails. This is an essential guide for        managers who want to build their confidence and skill in getting the        most from their people.     \u003c\/p\u003e   \u003c\/body\u003e","brand":"AMACOM","offers":[{"title":"Default Title","offer_id":47110408143088,"sku":"9780814430101","price":4.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780814430101_p0.jpg?v=1763740683","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780814430101","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}