{"product_id":"9780814430699","title":"The Facility Management Handbook, Chapter 24: Work Coordination","description":"Emphasizes the need for the Work Reception Center to be the ôheartbeat of facility managementö handling not only the reception and assignment of tasks, but chargeback, service evaluation, and, if appropriate, emergency management. Provides guidance on the training of personnel, management of the Center, and the importance of customer-orientation.","brand":"AMACOM","offers":[{"title":"Default Title","offer_id":47068867920112,"sku":"9780814430699","price":3.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780814430699_p0.jpg?v=1763744867","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780814430699","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}