{"product_id":"9780814432242","title":"The Management Training Tool Kit: 35 Exercises to Prepare Managers for the Challenges They Face Every Day","description":"Most people learn best through experience. Yet new managers are often tossed on to the front lines with absolutely no experience handling the toughest challenges theyÆll face: people problems. The Management Training Tool Kit includes all the tools you need to prepare your managers for anything. It supplies real-life case studies and analysis exercises for troubleshooting problems such as plummeting morale, interpersonal conflict, decreased productivity, disruptive employees, sexual harassment claims, and more. This innovative training guide features: ò 35 succinct yet nuanced case studies that examine common challenges ò Probing discussion questions that help pinpoint core issues ò Practical solutions that can be put to use resolving problems ò Role-playing exercises that bring the case studies alive ò Guidelines that help trainers lead with skill and accuracy New managers will make mistakes. But The Management Training Tool Kit will help them overcome obstacles with skill and confidence.","brand":"AMACOM","offers":[{"title":"Default Title","offer_id":47069333258480,"sku":"9780814432242","price":12.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780814432242_p0.jpg?v=1763810011","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780814432242","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}