{"product_id":"9780814433355","title":"The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service","description":"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern.\u003cp\u003eThe Customer Service Activity Book presents an array of dynamic and engaging activities that:\u003c\/p\u003e\u003cp\u003e* Reinforce what good customer service is -- and is not\u003cbr\u003e* Demonstrate how to work together most constructively and efficiently\u003cbr\u003e* Prove the value and the importance of \"\"sharing the load\"\"\u003cbr\u003e* Show how to increase productivity and performance while enhancing relationships with customers\u003c\/p\u003e\u003cp\u003eAssembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program.\u003c\/p\u003e","brand":"AMACOM","offers":[{"title":"Default Title","offer_id":47026572722416,"sku":"9780814433355","price":34.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780814433355_p0.jpg?v=1763751569","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780814433355","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}