{"product_id":"9780814434024","title":"Successful Business Process Management: What You Need to Know to Get Results","description":"Companies--especially more complex organizations--require standard, documented processes and procedures to achieve high levels of quality and productivity. Too few, and inefficiency ensues; too many, and creativity is stifled.  Yet it can be difficult to find training on process improvement--and the range of complicated tools available could make even the most experienced professional's head spin. Successful Business Process Management fills the gap, providing a succinct, accessible overview of the field. Step-by-step instructions explain how to:  ● Overcome resistance and apathy to standard procedures ● Take a systematic rather than ad hoc approach to process management ● Design key processes and capture them in documented procedures ● Revise existing processes when feasible ● Roll out the changes so people know what to do ● Embed them in the organization for reliable outcomes  Process management serves as a structural framework for streamlining activities and creating smooth workflows. Get it right--neither overly rigid nor under developed--and an outflow of continuous improvements will drive long-term success.","brand":"AMACOM","offers":[{"title":"Default Title","offer_id":47079993016560,"sku":"9780814434024","price":29.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780814434024_p0.jpg?v=1763747779","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780814434024","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}