{"product_id":"9780814436486","title":"Just Listen: Discover the Secret to Getting Through to Absolutely Anyone","description":"\u003cp\u003eDo you ever feel like you're talking to a brick wall?\u003c\/p\u003e\u003cp\u003eThe first step in persuading anyone to do anything is getting them to hear you out. But whether the person is a cynical colleague, furious customer, or overwhelmed spouse, their emotional barriers may be blocking your message. And if you can't break through, you can't move forward.\u003c\/p\u003e\u003cp\u003e\u003cb\u003e\u003ci\u003eJust Listen\u003c\/i\u003e\u003c\/b\u003e has helped tens of thousands of people tear down walls and establish productive communication. In this landmark book, veteran psychiatrist and business coach Mark Goulston reveals simple, proven techniques for moving people from resistance to consensus, explaining how to:\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eListen effectively\u003c\/li\u003e\n\u003cli\u003eMake even a total stranger—perhaps a potential client—feel \"felt\"\u003c\/li\u003e\n\u003cli\u003eShift an angry or aggressive person into a calmer, more receptive state\u003c\/li\u003e\n\u003cli\u003eUse empathy jolts to quickly bridge communication gaps\u003c\/li\u003e\n\u003cli\u003eTurn negative people into assets using the \"Magic Paradox\"\u003c\/li\u003e\n\u003cli\u003eAchieve buy-in, the linchpin of all negotiation, persuasion, and sales\u003c\/li\u003e\n\u003cli\u003eAnd more\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eBarricades between people become barriers to success and happiness, so getting through is not just a fine art—it's a crucial skill. With \u003cb\u003e\u003ci\u003eJust Listen\u003c\/i\u003e\u003c\/b\u003e, readers learn how to transform the \"impossible\" and \"unreachable\" people in their lives into true allies, loyal customers, and lifelong friends.\u003c\/p\u003e","brand":"AMACOM","offers":[{"title":"Default Title","offer_id":47080195916016,"sku":"9780814436486","price":13.49,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780814436486_p0.jpg?v=1763746423","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780814436486","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}