{"product_id":"9780814449066","title":"Be Your Customer's Hero: Real-World Tips \u0026 Techniques for the Service Front Lines","description":"\u003cp\u003eOn the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help.\u003c\/p\u003e\u003cp\u003e\u003cb\u003e\u003ci\u003eBe Your Customer's Hero\u003c\/i\u003e\u003c\/b\u003e answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Quick chapters show readers how to:\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eAchieve the mindset required for Hero-Class service™\u003c\/li\u003e\n\u003cli\u003eUnderstand the customer's expectations—and exceed them\u003c\/li\u003e\n\u003cli\u003eDevelop powerful communication skills\u003c\/li\u003e\n\u003cli\u003eAvoid the seven triggers guaranteed to set customers off\u003c\/li\u003e\n\u003cli\u003eHandle difficult and even irrational customers with ease\u003c\/li\u003e\n\u003cli\u003eBecome an indispensable part of any frontline team\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eArmed with the tools and techniques in this book, readers will start each workday knowing they can conquer whatever problem comes their way.\u003c\/p\u003e","brand":"AMACOM","offers":[{"title":"Default Title","offer_id":47118611448048,"sku":"9780814449066","price":14.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780814449066_p0.jpg?v=1763746572","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780814449066","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}