{"product_id":"9780814471678","title":"The Conflict and Communication Activity Book: 30 High-Impact Training Exercises for Adult Learners","description":"\u003cp\u003e\"Every workplace has its share of conflict, and one of training’s universal goals is to help organizations resolve it in a way that brings benefit to everyone involved. This timely activity book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations. \u003ci\u003eThe Conflict and Communication Activity Book\u003c\/i\u003e features:\u003c\/p\u003e\u003cp\u003e• Field-proven exercises from the authors’ worldwide experience \u003c\/p\u003e\u003cp\u003e• Easy-to-follow instructions for preparation, additional reading, and Q \u0026amp; A processes \u003c\/p\u003e\u003cp\u003e• Valuable essays on handling conflict situations \u003c\/p\u003e\u003cp\u003e• An Exercise Matrix to sort activities by type, length, and other parameters\u003c\/p\u003e\u003cp\u003eIt also includes a jam-packed Trainer’s Toolbox containing more than sixty handouts, flipcharts, and overheads; workshop agendas; instructions for breakout sessions; and tons more. From the quick-fix solutions of the \"My Workshop Starts in Five Minutes\" section to fully developed sessions, this book will be every educator’s best friend.\" \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"AMACOM","offers":[{"title":"Default Title","offer_id":47026601197808,"sku":"9780814471678","price":34.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780814471678_p0.jpg?v=1763745524","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780814471678","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}