{"product_id":"9780814479353-1","title":"Coaching Knock Your Socks Off Service","description":"\u003cp\u003e\"Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people.\u003c\/p\u003e\u003cp\u003eThis newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it in familiar coaching situations.\u003c\/p\u003e\u003cp\u003eEveryone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems. And they will learn a most important new skill— teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.\" \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"AMACOM","offers":[{"title":"Default Title","offer_id":47301191336176,"sku":"9780814479353","price":18.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780814479353_p0.jpg?v=1763739941","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780814479353-1","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}