{"product_id":"9780814479865","title":"Outrageous!: Unforgettable Service... Guilt-Free Selling","description":"From small-town chicken outlets to suburban furniture stores to corporate giants such as Southwest Airlines, extraordinary service in American companies has become the key to financial success. In this book, a wildly popular speaker on the subject uncovers the secrets to delivering \"outrageous\" customer service.  ","brand":"AMACOM","offers":[{"title":"Default Title","offer_id":47007788302576,"sku":"9780814479865","price":19.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780814479865_p0.gif?v=1763751745","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780814479865","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}