{"product_id":"9780826126528","title":"Operations Management in Healthcare: Strategy and Practice","description":"This comprehensive, practice-oriented text illustrates how healthcare organizations can gain a competitive edge through superior operations. Underscoring the importance of a strategic perspective, the book describes how to attain excellence in the four competitive priorities: quality (laying the foundation for performance), cost, timeliness, and flexibility. It stresses the benefits of aligning the entire operations system within the parameters of a business strategy. The text equips students with a conceptual mental model of healthcare operations in which all concepts and tools fit together.   \u003cp\u003e With a hands-on approach, the book clearly demonstrates the how-tos of effectively managing a healthcare organization. It describes how to negotiate the different perspectives of clinicians and administrators by offering a common platform for building competitive advantage. To bring the cultural context of a healthcare organization to life, the book engages students with a series of short vignettes of a fictitious healthcare organization as it strives for and achieves the status of a highly reliable organization. Integrated throughout are a variety of tools with step-by-step instructions to assist in problem solving and process improvements. The book provides mind maps to link competitive priorities and concepts, quick-reference icons, dashboards displaying measurement and progress tracking, quantitative techniques, and boxed features. Also included are several project ideas, team assignments, and creative thinking exercises. A comprehensive Instructor Packet, video tutorials, and other student resources. \u003c\/p\u003e  \u003cp\u003e Key Features: \u003c\/p\u003e  \u003cbr\u003e  \u003cbr\u003e • Mind maps to connect competitive priorities, concepts, and tools  \u003cbr\u003e • Marginal icons throughout the text to indicate the competitive priorities supported by the concepts and tools being discussed  \u003cbr\u003e • Provides an extensive tool kit for problem solving and process improvements  \u003cbr\u003e • Emphasizes measurement with dashboards and includes supplemental data files for statistical process control, queuing, and simulation  \u003cbr\u003e • Vivid vignettes demonstrate human dynamics, organizational challenges, and how to apply tools  \u003cbr\u003e • Boxed features address frequently asked questions and real-world implementations of concepts  \u003cbr\u003e • A comprehensive Instructor Packet, video tutorials, and other student resources.  \u003cbr\u003e","brand":"Springer Publishing Company, Incorporated","offers":[{"title":"Default Title","offer_id":47008126730480,"sku":"9780826126528","price":110.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780826126528_p0.jpg?v=1763753765","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780826126528","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}