{"product_id":"9780834134126","title":"Terrific Five Star Customer Service: Learning about Excellent Service from Special People","description":"\u003cp\u003eTerrific is a book that focuses on special people with Down Syndrome in the marketplace. It is a unique approach to defining excellence in customer service in a day when there appears to be very little found anywhere. For certain, it makes no difference about the locale or the type of business, quality customer service should be the norm, not the exception. Keith Hawk and Stan Toler raise the bar on five star customer service by featuring special people who are without doubt the most loving, caring people on God's big earth!\u003c\/p\u003e","brand":"Beacon Hill Press of Kansas City","offers":[{"title":"Default Title","offer_id":47015704953072,"sku":"9780834134126","price":10.99,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780834134126_p0.jpg?v=1763811913","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780834134126","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}