{"product_id":"9780834210745","title":"Measuring and Improving Patient Satisfaction","description":"\u003cp\u003eMeasuring and Improving Patient Satisfaction provides a detailed \"how- to\" approach to establishing an effective patient satisfaction measure ment program. The reader learns how to measure patient satisfaction an d act upon the information obtained from patient satisfaction surveys. The book is based on the author's own experience in creating and impl ementing a patient satisfaction measurement program for the Med-Partne rs Friendly Hills Health Network in Southern California.\u003c\/p\u003e","brand":"Jones \u0026 Barlett Learning","offers":[{"title":"Default Title","offer_id":47017830678768,"sku":"9780834210745","price":166.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780834210745_p0.jpg?v=1763830241","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780834210745","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}