{"product_id":"9780838907870","title":"Evaluating Reference Services: A Practical Guide","description":" Emanating from an ALA conference on gaps in reference research, this guide assists librarians in conducting assessment studies, and justifying funding, for library service improvement. Chapters span planning the evaluation; selecting appropriate methods; collecting, analyzing, and communicating study data and results; and an annotated bibliography with examples of model studies. Whitlatch is a reference librarian at San Jose State U. Library. Includes contributions by 16 other librarians. Annotation c. Book News, Inc., Portland, OR  ","brand":"American Library Association","offers":[{"title":"Default Title","offer_id":47022056177904,"sku":"9780838907870","price":42.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780838907870_p0.jpg?v=1763758294","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780838907870","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}