{"product_id":"9780838910214","title":"Assessing Service Quality","description":"Until now, librarians have lacked valid, library-specific standards or tools to measure the quality of library services or outcomes. To the rescue comes this authoritative and practical guide to measuring library services, which puts customers at the center of the evaluation process. In a practical, understandable format, Assessing Service Quality provides cutting-edge measurement strategies and data collection methods to measure service quality in academic and public libraries.  ","brand":"ALA Editions","offers":[{"title":"Default Title","offer_id":49873112596720,"sku":"9780838910214","price":65.0,"currency_code":"USD","in_stock":false}],"url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780838910214","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}