{"product_id":"9780838911952","title":"Getting Started with Evaluation","description":"Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as strategic planning, evidence-based decision making, and accountability to real-world situations. Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them. Firmly rooted in practical application, this book\u003cbr\u003e *Presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure\u003cbr\u003e *Examines qualitative versus quantitative measures\u003cbr\u003e *Shows how go decide which metrics are relevant to one's own institution, covering benchmarking, best practices, peer group filters, and those metrics that offer a high return on investment\u003cbr\u003e *Includes pointers for launching and maintaining successful library evaluation through flexibility and smart delegation among library staff\u003cbr\u003e *Offers advice on marshalling data to effectively communicate the value and impact of a library and its services, no matter the audience","brand":"American Library Association","offers":[{"title":"Default Title","offer_id":47018445209840,"sku":"9780838911952","price":65.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0737\/7593\/9824\/files\/9780838911952_p0.jpg?v=1763815231","url":"https:\/\/shop-qa.barnesandnoble.com\/products\/9780838911952","provider":"Barnes \u0026 Noble (DEV)","version":"1.0","type":"link"}